Yeah, expedia.com totally dropped the ball on my flight plans yesterday. Imagine this: you arrive at the airport at 5am, your the first one to check in, you sit down, relax, then board your plane. At 5:57am, 3mins before departure, and after you’ve been sitting on the plane for 10 mins , you get paged to go back up to the check-in desk. The problem? According to the records your flight is confirmed but un-pain. Umm, what? Yep, expedia voided my freaking tickets, but kept me confirmed on the flight (I don’t even get how that’s freaking possible to begin with but that’s what Delta told me) and have me listed as “un -paid, collect at check-in”. Yeah, I paid for my flight nearly 4 weeks ago. Got the debit statement to prove it. Gotta love it.
So yesteday was one big headache. I missed my 6am departure but I had to go back out, past security, to deal with Delta and figure out what the hell happened. So, this is what we think went down (meaning me and Delta)…
When I originally purchased my round-trip flight on expedia.com I mistakenly booked it May 13 – May 17th from LaGuardia to Wilmington. Oops, it was supposed to me May 14 – 18 out of Islip MacArthur to Wilmington. I called expedia not even 5 mins after it was booked to notify them of my error and to cancel the flight, which they did, they said it was “no problem, everything is taken care of”. They gave me my cancellation number and said that the only cost I would incur would be the $5 booking fee which was non-refundable. Ok, no big deal. About 2 hours later I re-booked my flight with the correct departure date and airport. Two completely different itineraries on two different dates. Shouldn’t have been an issue, right? Apparently I was mistaken.
So, fast forward to yesterday, be sobbing at the Delta ticket counter at MacArthur airport. First off I should start off by saying that Delta handled everything wonderfully. I could not imagine any other airline that I’ve ever delt with bending over backwards for me and helping me out like they did. The ticket lady, who is a God-send in my eyes, researched everything that had to do with me, my name, my freaking address, and the card number that I used when I booked the flights. She said what she thinks happened is that expedia didn’t void out the first flight plans right away like I was lead to believe. She said that as it turns out, and I hope I don’t confuse you too much with this is, that the May 13th departure out of LaGuardia was kept, but the May 14th out of MacArthur was voided. Now, she thinks that the May 17th departure out of Wilmington was voided, like it should have been, and the correct departure on May 18th is still good. She had me run over to US Airways to confirm (FYI – the US Airways ticket lady seemed thoroughly confused by what I was saying and asking for her to look up, can we say “deer caught in headlights” look). Anyways, everything looks ok for my departure on the 18th but I guess we’ll find out for sure on Friday – keep posted.
Now, here’s the part where I feel like Delta went above and beyond the call of duty: Delta, instead of making me wait at MacArthur for the next flight to Atlanta (where I would have a layover before going to Wilmington), which wasn’t going to happen till 1:30pm that afternoon, they re-booked me on a 10am flight out of LaGuardia and PAID for a private car service from MacArthur to LaGuardia. How freaking fantastic is that?!?!?!
I have to say, they did a great job, I’m very much greatful for their help and understand during that ordeal. I know they didn’t have to do that.
So the rest of my trip was ok, I got to LaGuardia by 9am, checked in, had some Starbucks and boarded my flight to Atlanta. OMG the plane to Atlanta had those little TV screens on the back of each seat – I’ve only seen on the International flights! So I got to watch TV (they had like 20 or so channels to chose from) and had some soda and the standard peanuts. In Atlanta I made my way from terminal B to C and got the last stand-by seat on the 1:30p flight to Wilmington; I arrived at 2:30pm.
Now, here’s the part that made me almost forget everything – when I got off the plane and made my way over to the baggage area, there was my cousin holding Maya. Maya put her arms out, had a big smile and announced “Ta-ta’s here!!!” and jumped into my arms. She gave me this big squishy hug and kiss. It made it all better, it was almost worth it just to have this little person do that to me.
I love that kid. And I now love Delta too.
Welcome to http://www.victimsofexpedia.com club. Expedia tried to scam me once (1254.95 U$D)……and failed miserably
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Well, I have had a similar experience with Expedia where if you call to change ANYTHING on a booked reservation they CANNOT get it right. I was lucky because I am annal and wanted to print my boarding pass on the airline website. Well, that is when I discovered that Expedia has screwed up my reservation and failed to make the changes to my previous reservation and reissued a new eTicket for my flight. I got the runaround, phoned back and forth between Expedia “Oh it is so simple, just type in your confirmation number and you should be able to print your boarding pass” and the airline “Expedia made the change in your itinerary but they did not book the new ticket on our airline”. I was hung up on, placed on terminal hold seven times, had a supervisor hang up on me, yelled at an agent who tried to tell the same story I had heard five times and knew was not true, etc. Well, this pain was finally extinguished by the airline .com help desk when the technician issued an eTicket on my flight (I have to pay the differential of course) and helped me get my boarding pass. When I called Expedia to get restitution they could not offer me anything but a sorry $100 coupon on one of their Special Rate Hotels or travel packages. Well, I will never, ever use these guys again. I will comparison shop using someone else and I will not use Expedia again. Now that I read everyone else’s experiences I realized I got away in good shape.
I purchased a flight for my brother to fly from Vermont to Wisconsin for a job interview. All confirmations I received stated the flight was on US Airways, turns out though when he went to check in it was United. It took the airport personnel so long to figure that out that he missed his flight. After a combined 2.5 hours on the phone with 800-EXPEDIA in India we finally got him a new flight, several hours later and he made it in very late the night before his early AM interview. Everyone we talked to tried to charge us expensive fees to get him on another flight after he missed his first one due to their error. I asked for someone to call me back by the end of business or by the end of the next day at the latest to hear about a resolution, and of course no one called. When I called back I had to talk with 3 people, one of whom basically told me I couldn’t read. She had a different confirmation than I had, her version clearly stated the flight would be on United, but I never received that confirmation. If I had life would have been good! I finally spoke with a manager who credited me a $100 but didn’t resolve the issue. She stated that it was my responsibility to log-in to my account and print out the itinerary from there. So why do they send an email confirmation that says print this and take it with you?! And how could my brother log-in to my account and print a confirmation? Ridiculous. Everyone there I spoke with treated me very rudely, their attitude was like I didn’t matter and that I was bothering them when they made a mistake and wouldn’t own up to it. Expedia Promise (http://www.expedia.com/daily/highlights/Expedia-Promise/default.asp?CCheck=1) my ass! I will never use Expedia again, you cannot trust their information to be accurate, please pass this on to save others the frustration and humiliation my family and I experienced.
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well i work for expedia.co.uk and honeslty douche bag its your own fault maybe if u werent so fucking retarded as to book the wrong dates, when i get people like you on the phone it makes me so happy knowing that ur a complete retard.
thanx for making my day
Thanks for visiting my page Expedia.co.uk employee!! I appreciate your comments and showing the world on my little blog the type of representatives we are dealing with when we call the Expedia customer service. For my whole response to this comment please visit:
http://defineyourworld.wordpress.com/2007/09/18/expedias-finest-in-action/
Thanks, come again!
Expedia has turned what was supposed to be a fun exciting trip into a hellish, horrible experience. And they neither seem to care nor are willing to make amends in any way. They simply don’t care about their customers!! This is my story…
I decided to plan a secret, surprise, much needed, trip for my husband and I to Kauai. I even created a secret email address with the name ‘kauaitrip’ to use so that all of my confirmations and itineraries would come to that email address and my husband would not accidentally see it.
I found a great deal on a hotel package through Costco. They were not able to find me any good flight times so I decided to go book the flight myself. We only had 7 days so I didn’t want to spend the whole day traveling. I checked on Expedia and found a good itinerary that would get us in at 1:30. I wrote all the information down and went into the other room to call so that my husband would not see me booking the trip online. I gave all my info to the agent. When he was all done… he read off my itinerary and a couple of the flight numbers and times had changed. I questioned him about it and he said… “Well the Inter-Island airline changed so that’s the reason for the different flight numbers and times” Sounded plausible to me. I paid the fare, gave him my super secret email address and off I went.
I realized after a few days that I had never received the itinerary he said I would get via email. So, I called Expedia. A woman who spoke very broken English began to look for my itinerary. Of course she could not find it by my email address because the agent who booked my flight had omitted one of the letters. I became concerned because it sounded as though she was saying that we were going to Mauai… not Kauai. So I questioned her… and she looked again at it and said… “Oh yes Maam, you are correct.” She corrected my email address and sent me the itinerary. I told her to wait until I had opened it because I was worried that it was incorrect. Sure enough… it had us going to MAUAI!!! I told her of my questioning the agent when my flight #s changed and that our hotel reservations are on Kauai… why would I book a flight to Mauai?? My email address is KAUAITRIP… not MAUAITRIP!! She told me that there was nothing she could do and I would have to pay $125.00 per person per leg as a change penalty!!! For the next FOUR HOURS… no exaggeration… I was on the phone with Expedia… the majority of that time on hold. At one point I was sobbing so hard I could hardly speak… The bottom line was… all they would do for me is make me another reservation from Mauai to Kauai to the tune of $600.00+!! I told them it was unacceptable. But all she would say is “This is all I can offer you”.
I hung up and immediately called my credit card company and asked them to dispute the charge. They told me it sounded like I had an excellent case… so we will see.
I HATE EXPEDIA… AND I WILL TELL ANYONE WHO WILL LISTEN!!
Thank you for listening!
Thanks for sharing!
OK… I have to post this because I feel that Expedia did the right thing and it should be shared with all of the Expedia haters… which I was one of.
I posted a remark on a site called tripso.com about my experience with Expedia. Someone suggested I contact Chris Elliot.. which I did. He responded to my email and said he would contact Expedia. I don’t know much about him other than he signed his email…
Christopher Elliott
Blogger/syndicated columnist/TV host
Contact me any time: http://www.elliott.org/contact
He got someone from the Traveler Advocacy Group
at Expedia to call me. She was very apologetic and ended up refunding me the price of my tickets, their service charge and even the difference between the price on Expedia and the price I ended up paying United for my new tickets. I am very satisfied now and feel they have redeemed themselves, with one caveat… I think they should somehow eliminate all the people I had to deal with on the phone for 4 hours and be able to send me right to customer service. So, they still have some work to do in the Customer Service departement. Good Luck to all of the travellers out there…
Joan K.
expedia sucks!!!!!!
we have been on the phone with tem for 3 HOURS!!!!!!
they are fuck heads!!!!!
we got nothing out of it so now we are going to go drink beer!!!!
You know it’s bad when expedia drives people to drink.
**shakes head**
Now I find out about Expedia! Got everything sorted now but spent 7 1/2 hours on hold to Expedia.ca. 1 e-mail was ignored by them and one e-mail replied to, told me I would have to wait on hold until the phone was answered. What another 7 1/2 hours??
I called TICO (Travel Industry Council of Ontario) they took my information and within half an hour Expedia telephoned me and corrected the situation. At my expense I might add. $80.00 extra.
The problem started with Expedia’s web site. I was looking for two trips at once and their web site will remember which dates you have asked for and the next time you go there will insert the dates automatically. I put the dates that I wanted and somewhere onlong the booking process the site changed my return date and I did not notice. So watch the dates when you book with Expedia better still DO NOT BOOK WITH EXPEDIA.
One more thing Expedia does not have an address on their web site. Very important when doing business on the web. Never deal with any web site that does not tell you where they are!!!
Expedia must be the worst travel company on the web.
They regularly accept bookings which it later transpires aren’t available. To make matters worse, last week they offered me an alternative of a 2* hostel at the same £180 a night rate as I had booked a 4* hotel. Even the call handler agreed this was tantamount to corporate theft.
2 weeks later a needless to say they haven’t refunded a penny and are refusing to reply to e-mail.
Use them for research and then book direct or elsewhere.
If you would like, I can send you the phone number to the Customer Advisory Department (Traveler Advocacy Group). If there is anything that can be fixed they would be the right people to talk to.
I also looked in the Expedia employee directory – there is no David Shaw at Expedia.uk or any other branch of Expedia.
Sure, you never know when a phone number to the right people would come in handy! I’m sure that others would like the number as well.
Do you work for Expedia? Because I would imagine that they would list the directory of every employee online for the whole world to see…
I looked at the expedia.co.uk website, be it very briefly, I didn’t notice any directory that lists all it’s employees. Where can it be found for public view?
Joan K, it is great to hear that Chris Elliott was able to help you out. I have always been a big fan of his, and thought his show “Get a Life” was just brilliant! I had no idea he was in the travel business now.
Chris Elliott rocks!
Camilla, you seem to rock almost as much as Chris Elliott!
I like a chick who solves her problems by throwing back some beer. Yeeeehah!
Seriously, you’re hot!
I HATE EXPEDIA. PLEASE SAVE YOURSELF TIME,STRESS, AND MONEY AND JUST GO STRAIGHT TO HTE AIRLINE OR USE SOMEONE ELSE. AFTER HTE EXPERIENCE I HAD FROM EXPEDIA, WOULD RATHER DRIVE WHEREVER I HAVE TO GO AND TAKE 3-4 DAYS TO GET THERE THEN USE EXPEDIA EVER AGAIN. THERE WEBSITE IS CRAP AND “ACCIDNETLY” BOOKED ME ON HTE WRONG DAY. IT ENVER STATED CLEARLY IN MY EMAIL WHICH DATE IT WAS BOOKED FOR. THEN WHEN I HAD TO CHANGE THE FLIGHT LAST MINUTE, HTEY CHARGED ME THE $100 PER PERSON FEE FROM TEH AIRLINE ALONG IWHT A $60 PER PERSON CHARGE OF HTEIR OWN, PLUS THE CHANGE IN COST OF HTE FLIGHT, WHICH WAS THE CHEAPEST COST OF ALL! PLEASE PLEASE PLEASE SAVE YOURSELF HASSLE AND DO NOT EVER USE EXPEDIA AGAIN!
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You really really have to watch out with Expedia. Not like anything you could have done would have prevented this complete screw up. Basically I’m from NY…Hicksville if you’ll believe that (I randomly found your blog and was surprised by the Jones Beach boat pic)
I’ve been living in London UK for about the last year and because London is sort of a jumping off point to travel elsewhere I’ve used Expedia.co.uk several times. But I’ve noticed that when you do a package deal with them…they always choose the most totally inconvenient combination of flights and hotels. For example…they’ll have you leave from one airport and return to another….or they try to get you to choose a flight out of Heathrow at a time when you can’t get there on public Transport. (and of course changing the time adds like 100 bucks)
Another favourite was I once looked into a beach vacation in Croatia at a hotel about 4 miles from Split (airport and major city)…and they would only let me book a flight into Dubrovnik which was 120 miles away. So clearly I just booked elsewhere.
The final thing that always gets me…if you put together a package deal and then close the window…then do it again 3 or 4 times, you’ll often get totally different prices…which seem to go up and down by as much as 100 pounds. Crazy.
Sometimes its a good deal but I just hate the fact that basically Expedia is supposed to make booking travel easier…but I’m so paranoid because of their nonsense it takes me something like 6 hours to book a weekend trip because I feel the need to read every single piece of info about the flight and hotel.
I hate expedia because. I booked a flight got no email confirmation and rebooked the same flight. Then I found out I had 4 tickets for the same flight. No refund only a credit minus a rebooking fee and other fees ” I should have read the fine print” said the person I finally got after 2 1/2 hours on the phone. ” I should have called to see if I had booked even though I did not get an email” said the second person after 3 hours on the phone.
FIRST TIME ON EXPEDIA AND THE LAST. I TRAVEL A LOT—-WAS IT WORTH IT EXPEDIA—–to tick me off so bad
I hate Expedia too. Calling their customer service hotline takes 30 minutes. Even worse they aren’t even able to fix your problems!
This is the LAST time I will use EXPEDIA!!!!
BOYCOTT EXPEDIA AND THEIR CORPORATE/ALTER EGO EGENCIA.
Honestly, they are so incompetent…it’s inconceivable. Only true evil can be this completely idiotic!
I could not agree more. I am a free lance consultant and travel extensively. Not once have I been satisfied with expedia. Let me tell you something…Expedia does NOT make booking travel easier, you never really know (for sure) that your flight has been booked and even if they screw up…good luck getting a refund. I have to tell you that after months of frustration I came across a website/company that is cheaper than expedia over 67% of the time. They have great customer service and even have “live” help and a free “concierge” service. I will NEVER EVER go back to expedia or travelocity. It is just not worth it. From my experiance…Expedia better stop spending over 800 million dollars on advertising and spend it on customer service or they are going to loose a huge market share to this new player that entered the market in 2005. I hope you dont get angry with my post but I figured you might want to take a look for yourselves at the competition. check out (nowarriving.rovia.com)
Christmas Nightmare @ EXPEDIA.com
I am not a superstitious person and I didn’t pay attention to the fact that the amount I paid for my ticket to Russia on EXPEDIA was $666.60.Not until on Christmas Eve I decided to print my tickets for the flight that I was going in a couple days. It is then I found out that the ticket that I bought through EXPEDIA was a mess. When I tried to print my itinerary I found out the itinerary number that I have corresponding to my reservation is a) not in my name b)different price c) different destination.
I called the customer service and they told me that there is no booking on my name. But I received the Booking confirmation from Expedia and my credit card was charged for the amount of the ticket price. (charge is from Scandinavian airlines) which is the first leg of my flight. It is after midnight on Christmas and my trip is a HUGE question…it is frustrating! I have already faxed the EXPEDIA confirmation email with my name and itinerary to the expedia customer service supervisor. .It has been a nightmare Christmas Eve for me…Did not expect such an experience…especially on Christmas Eve….
So, I have the confirmation from Expedia but no ticket and the credit card was charged for the amount of the ticket. EXPEDIA has no record of my reservation that I made though their website . I have no ticket. EXPEDIA has nothing to say…All they did is they sent 2 identical automated emails! Every time I called them I had to explain my story from the very beginning because nobody bothered to document it in the case that EXPEDIA created for me. So they were smart enough to outsource the customer support to Philippines (or India) but forgot to train them.
So, there are 2 options. First, EXPEDIA system is A HUGE MESS and they are not responsible for the tickets that they sell. Second, I am a victim of a fraud that happened while I was booking flight on EXPEDIA…
So I sent a fax both to the customer service supervisor as well as EXPEDIA headquarters .And I still haven’t got any reasonable response from them. Nobody contacted me to find out if my situation got resolved. So EXPEDIA can just charge money for the ticket and not provide the service ??? That is pathetic! EXPEDIA has TERRIBLE CUSTOMER SERVICE!!!!!!
So, I will never again buy ticket on EXPEDIA as well will not recommend it to my clients. I have a travel agency and I specialize in tours to Russia.
Hello I am trying to find some free discounts Have some tips ????
Expedia is a joke. Alll they do is mark up the rate 40 to 50% than the Net Rate they receive from the hotels. Then they just throw a bunch of advertising, and then people are stupid enough to pay for it because of convenience.
I am currently having a problem with expedia right now. First I was trying to book a hotel on their website and got all the way to the end when I realized my father should have been put down as a senior when I changed it the hotel was suddenly not availible. So I changed it back still not availible.
So then I phoned them to book. Which they did but when the confirmation came it said the wrong hotel name. So when I called to change it they said that even though it was their fault I would have to pay the full price to change the hotel because I hadn’t bought cancellation insurence. SO then I went crazy on them so they guy said well I would have to contact the hotel to see if they will let you cancel but its sunday so the manager isnt in so call back tomorrow. Well its now monday and I have called 5 times with no help. They have tried to call the hotel but keep saying their system is down. So I called hampton inn who understandable said since its expedia I have to call them. She suggested I could try calling the hotel directly (long distance to mexico) which I will try tonight as I am at work right now.
Expedia SUCKS! They are such scammers. They don’t even give you a 10 minute leeway to book the flight within 10 minutes of choosing it. My flight went up 900$ in the middle of filling in the cc information. WTF seriously. I call them to try to book a similar flight without this hapenning again, and the girl actually told me that this happens everywhere else. Which is a total LIE! I asked if she could find me a similar flight, and she said that I should look for it myself because it would essentially be the same thing. WTF?!
Expedia sucks. They are the reason why the economy is so bad. Expedia has been caught in bed with banks and airlines to make sure you don’t get your money back. Anyone who uses Expedia knowing what a bad company they are is an idiot, and deserves to have their money lost. Expedia probably has their hands down the pants of the government, because they don’t get in any kind of trouble. Last year, Expedia made about 3 billion, more then half was from mistakes, botched itineraries, non-refundable and other loopholes through Expedia.
Expedia also hates your God and God-like figure, planet Earth, your mother, and cute animals. They think Peta and Greenpeace is a bunch of pansies and think that meat should be urinated on and given the finger before eating. They enjoy fur. The slaughter of millions of babies in blenders gives them pleasure. Expedia will make you “suck it”. Chuck Norris had a bad experience when he used Expedia, and it was the only time that Expedia ever gave a refund to anyone. Eating defecation is a common practice by those that work at Expedia. They are not human, but rather some kind of black, evil sludge that is bent on destroying humanity. They also enjoy molesting furries. Also, remember 9/11? Expedia.
Don’t use Expedia, unless you like to take long spiny sticks on fire up your black hoohow. Remember, Satan uses Expedia. That’s how he collects souls.
I have opened a complain with this company 4 months ago and everytime i write them I got same answer” blah blah blah, rubbish!”
DO NOT BUY ANYTHING WITH EXPEDIA THEY ARE STILLERS AND THE CUSTOMER IS RUBBISH, THEY ARE JUST MORONS!!!
FY EXPEDIA
I had an issue with Expedia and wrote the CEO/Press Corp. This is the number I got for their senior customer service reps in America…. Tier 3 Customer Service Department at 1-800-615-1053.
Enjoy.
I think all the internet rate sites do some crazy stuff that is not ethical once you get done with all of the service charges and fee. Once people start learning to use hotel consolidators like my company specializes in, they will not have to worry about extreme markup.
Well… it will be the long one, but worth reading. Avoid using Expedia.(co.uk | ie) at any costs!
Pure facts first (2 weeks of nightmare /w Expedia):
Nov 04th:
———–
Tried to book airline ticket Kiev – Kuala Lumpur and back (with relay in Abu-Dhabi). Received itinerary confirmation from Expedia. Expedia charged EUR 15 and pre-authorized (blocked) $962 on my credit card.
======
Nov 05th:
———–
24hrs later, no confirmation from airlines yet
======
Nov 06th:
———-
still no confirmation.
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Nov 08th:
———-
still no confirmation.
Gave a call to Expedia “support” callcenter. They said there’s some sort of problem with airlines booking system.
Made a call to airlines. They told me that they see booking requests from Expedia with 3 flight segments only (1 that is from KUL to AUH missing). Asked if they can fix it adding missing segment into request – no, Expedia has to do it.
Gave another call to Expedia “support”, explained what i got to know from airlines, CSR put me on hold for an hour and later said there is nothing he can do about the issue. I asked him to transfer my call to supervisor… After 40 minutes being on hold spoke to her. She said she will try to resolve and will call me back. I gave my phone number and asked her to take into account that i’m currently at UTC+8 timezone.
======
Nov 9th:
———-
Despite my warnings about timezone, i got call from supervisor at 4am localtime. She said that she was not able to fix it and is it ok if she will cancel my itinerary. I asked what will happen to EUR15 (admin fee) and preauthed ~$1000 and she responded that $1000 will be released in 5-7 days and they will refund 15EUR.
First thing i checked after i woke up – is itinerary canceled at Expedia website. Yes, it had (and still has) status ‘Not booked’. So i was not worried at all.
======
Nov 10th:
———-
Booked this flight directly from airlines. Took 5 minutes and almost the same price as Expedia offered.
======
Nov 15th:
———–
Like a thunder from clear skies i got to know that Expedia _charged_ my credit card with these $962.
Checked itinerary at Expedia website – still shows ‘Not booked’ status.
Gave a call to Expedia “support”, asked what’s happening. CSR blamed airline to charge my credit card on their will.
Gave a call to airlines. They assured me that they never charged me directly. Money were sent by french travel agency C.A.ID (Paris, FR). Also they provided me with printout of this booking request and issued electronic ticket.
This printout clearly states THAT EXPEDIA’S AGENT SENT THIS REQUEST ON NOVEMBER 13TH (5 DAYS AFTER EXPEDIA CANCELED ITINERARY) AND PAYMENT WAS DONE ON 15th.
One more call to Expedia “support”. Explained what i found out. They said they will pass this case to “Investigation team” which will check this issue and “will make decision” about refund in 7 days. I asked why they need this time, cause the whole case is pretty clear. Itinerary has ‘not booked’ status, but tickets were booked by their agent and money taken. CSR said i will be contacted soon.
======
Nov 16th:
———–
Got email from airlines asking what to do with second ticket (one that what issued on Expedia’s request).
Gave a call to Expedia support. They assured me that case is being investigated.
Gave another call to Expedia support. Just to ask if they didn’t ‘forget’ to cancel the ticket. CSR said “IT IS CANCELED”.
======
Nov 18th:
———-
Sent an email to airlines asking if ticket was canceled. Received immediate response that it wasn’t.
Gave call to Expedia. Tried to get to know if there any progress on the case and why they hadn’t canceled the ticket. After unproductive conversation with CSR, managed to get supervisor. She told me she is escalating the case and i will be contacted by Expedia in 48 hours.
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Nov 20th:
———-
No calls from Expedia. Airlines responded my question regarding ticket status that it was not canceled yet.
Call to Expedia: After short convo /w CSR got supervisor. She says she see notes on my case and that i had to be contacted during last two days. She excused for the delay and said i will be contacted within 1 hour.
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Nov 21st:
———-
No calls from Expedia.
Called Expedia support: CSR opened my itinerary and told that everything is fine and i have my ticket. I explained him the story from the beginning. He asked me if i want to cancel this ticket. I answered i don’t care about what they will do, but i need my money back. He transferred my call to supervisor. Supervisor asked me if i want to cancel ticket and that there will be CANCELLATION FEE, and they will be able to refund me _ONLY_IF_ AIRLINES_WILL_REFUND_. I said i don’t care about it and will not pay for mistakes made by Expedia and if matter will not be resolved to my satisfaction i will file transaction dispute to my bank and also will start the legal action. She assured me i will not suffer and she will try now to contact airlines and i need to call her back soon.
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Nov 22nd:
———-
No calls from Expedia.
Gave a call to Expedia support. CSR checked case notes and said that supervisor was not able to reach airlines office cause it was Sunday. He said he sees my case escalated and that it will be resolved in 48 hours. Also he tried to blame me i didn’t pick a call from Expedia earlier. When i proposed to send the printout of call registry from my cell operator he shut up.
Sent an email to airlines asking if Expedia ever contacted them regarding my issue. Answer: no. ticket is still not canceled.
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Nov 24th:
———-
Still no calls from Expedia.
Airlines stated that ticket is still there. No attempts of contact from Expedia yet.
======
For now that’s all about facts.
Now about my personal feelings:
1. I CAN NOT BELIEVE IT IS HAPPENING! IT’S 21st CENTURY AND COMPANY BASED IN EUROPE.
2. EXPEDIA LIED TO ME EVERY TIME I CALLED THEM (I can prove it. I saved all mails, recorded calls i made). Talking to me about cancellation fees and that refund may be ‘optional’ – PURE ABUSE.
3. EXPEDIA NEVER ADMITTED OWN MISTAKE AND TRIED TO BLAME AIRLINES AND EVEN ME
4. EXPEDIA NEVER CONTACTED ME DESPITE THEY PROMISED 4 TIMES THEY WILL DO
5. EXPEDIA NEVER MADE A SINGLE EFFORT TO RESOLVE ISSUE.
ALSO EXPEDIA TRIED EVERY DIRTY TRICK THEY COULD INVENT:
a) PUTTING ON HOLD FOR LONG TIME
b) DROPPING LINE
c) GIVING MISLEADING INFO / TRANSFERRING CALLS TO WRONG PERSONS
d) TRIED TO PUT CANCELLATION FEES ON ME AS I JUST REALLY ALLOWED THEM TO BOOK THIS TICKET AND NOW WANT TO CANCEL IT AND TOLD ME THAT THERE IS OPTION OF GETTING NO REFUND
I just wonder if they are thinking i will let it as is?
So result is:
- money taken from my credit card (both for ticket and admin fee)
- more than 20hrs of my time spent trying to resolve it
- issue is not resolved yet
Expedia sold me a ticket for New York, the flight was the worst ever, very bad experience.
I opened a complain 5 months ago, the useless staff has not been able to helpand has passed the problem to the airline company, altough they were my provider and got my mney.
I hate this company so much I hope they go to bankrupt!!
I hate Expedia so much!!! Don’t ever book a trip with them. They are the WORST!!!!!!!!!!!!!!!!!
I’ve had a horrible experience with an Expedia bait and switch. Essentially, they run this program called ‘unlisted rates’ for hotels that can’t sell their rooms!
They say “you’ll get up to 50% off! on Brand Name hotels!”
Well, I fell for the scam, and it turns out, its the same price as the HOTELS website!!! and, it’s not a 3 star hotel, everyone on Yelp says it’s a whore house! And, it’s not refundable!
Thanks EXPEDIA! For booking me into a whorehouse.
Also, they hung up on me twice.. basically, Expedia is the devil.
They just wont help me….
check out Expediascams.com,
and this twitter feed
http://twitter.com/#!/ExpediaScams/
you people have had horrible experiences from expedia, I don’t blame you for feeling that way, if I were on your side, I’d surely feel thesame. as for me, I’ve never encountered those problems though, and I booked with them everytime. I did, had an experience once though when I booked a hotel reservation, and when I came to the hotel, they never had my reservation, what’s worse is that the hotel didn’t have an available room for me anymore, so I called expedia, got on the phone for 30 min with an expedia agent, then I was reaccomodated to a much better hotel, I originally booked for a Deluxe room, and they upgraded me to a Suite.. and from a horrible experience, it turned out to be the best vacation I’ve ever had…
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